FAQs

  • Why Different Applications for Tasks & Tickets?

    Generally, best practices suggest that you handle customer requests in the tickets application and that you assign planned work in the tasks application. That means that tickets are reserved for handling customer communications while tasks...
  • What is a service request?

    We offer affordable website maintenance plans to keep your company’s website running smoothly, reliably, and securely. Depending on the plan, you'll have one or multiple service requests.Each service request can be used for a range of t...
  • Can I Cancel my Maintenance Plan at Anytime?

    After the first year of service is completed, your plan switches to a month-to-month contract which you are free to cancel after providing proper notice. To cancel your maintenance plan, we require no less than a 30-day notice. This notific...