Why Different Applications for Tasks & Tickets?

Generally, best practices suggest that you handle customer requests in the tickets application and that you assign planned work in the tasks application.

That means that tickets are reserved for handling customer communications while tasks are kept for work that needs to be planned out. It creates a more efficient and less cluttered work environment.

While both tasks and tickets function the same, it’s best you use them for their intended purposes: tickets for customer communications, emergency fixes, quick-change requests, etc, and tasks for planned work such as a website re-design or main module development broken down into small actionable items.

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